Session > CX game changer in the gambling industry – The power of Salesforce Service Cloud at AdmiralBet & PinnBet

CX game changer in the gambling industry – The power of Salesforce Service Cloud at AdmiralBet & PinnBet

Key learnings:

Content

• Enhancing customer support efficiency with Salesforce Service Cloud
• Tracking CS and CX KPIs
• Continuous improvement through feedback

We will present our successful implementation of Salesforce Service Cloud for a customer experience department. We will focus on how to achieve greater customer support efficiency but also on how to properly set and track both CS and CX Key Performance Indicators (KPIs).

By leveraging Salesforce Service Cloud, the company has empowered itself to optimize various customer service processes and, at the same time, to constantly improve the company’s products, services and processes to deliver the best possible customer experience.

Speakers