Hrvoje Supić, Area Vice President Central and Eastern Europe -Salesforce
10:25-11:00
HALL 4
Transformation of a Global Player and the Role of Technology
Strategy
CRM Expert
Gregor Potočar, Chief Revenue Officer -Infobip,Mitka Avramova,Regional Vice President Sales -Salesforce
11:00 - 11:30
Break
11:30 - 12:15
Strategy
HR Expert
HALL 4
Keynote HR: Sailing Through the Perfect (HR) Storm
Moira Homan, HR Director -Podravka
12:15-13:00
HALL 4
The Story Behind Lidl's Innovative Recruiting Platform - Orbit of Opportunity
Strategy
HR Expert
Sara Habjan, Head of Recruiting and Employer Branding -Lidl Slovenia
13:00 - 14:00
Lunch Break
14:00 - 14:45
HALL 4
Panel: How to Transform Our Traditional B2B Operation Into an Omni-channel Business Model?
Strategy
CRM Expert
Hrvoje Supić, Area Vice President Central and Eastern Europe-Salesforce,Jasmina Kaluđerović, Field Sales Manager -Milšped,Zoran Šainović, CEO -Lacuna Grupa,Stanislava Atanasova, Regional Sales Director -Salesforce,Marko Perme, CEO -Agilcon
HALL 2
Modern Service Desk Platform for the Needs of Modern Customers
CRM Expert
Meliha Pljevaljčić,Global Contact Center Director -Hisense Gorenje,Slobodan Petrović,Quality Manager -Hisense Gorenje
14:45-15:30
HALL 4
Panel: Customer and Employee Experience as a Force Behind Organisational Resilience and Growth