Session > Achieving Excellent Customer Experience at Petrol's Points of Sale Through Our Employees

Achieving Excellent Customer Experience at Petrol's Points of Sale Through Our Employees

Key learnings:

Content

• Enhancing employee skills with Gecko's coaching platform at Petrol 
• Streamlining communication between gas stations and HQ using Salesforce and Gecko 
• Leveraging real-time analytics for continuous improvement in customer experience 

Join Dejan Bučić, B2C Sales Director at Petrol, as he shares how Petrol uses Salesforce and Gecko to deliver exceptional customer experiences at their gas stations across the region. 



Discover how Petrol elevates employee skills through an innovative coaching platform, streamlines communication between gas stations and headquarters to maximize time for customer interaction, and utilizes real-time analytics to monitor processes and continually enhance the customer journey.

Speakers